Hey guys, I’m so happy right now and I shall tell you why.
I recently took a trip to one of my banks that I’m with…lets call it Damtanbear. The reason I went was because my student overdraft decreased from £1500 to £50, obviously I was confused because nobody had contacted me about this change (it’s in the Ts and Cs that they don’t have to…sneaky sods). So I emailed them, a woman replied to me saying that nothing should have changed, and I was to go into branch with some photo ID and proof of being a student to sort it out.
So I did. Now if you have been reading my blog for a bit you’ll know that I have social anxiety, I hate talking to strangers (especially about bank stuff that I have no clue about) but I managed to pluck up the courage and speak to someone in branch. Only to get knocked back. This woman in branch did absolutely nothing to help me, she was rude and patronising; she looked at me like anything I said was stupid.
It’s horrible to have your confidence hurt like that, especially by a stranger who’s job is to help you. Not to be rude. So when I got home – after having a small panic attack on the bus ride from town – I wrote another email to Damtanbear about this new experience, and how upset I was. I also made sure to give them the name of the woman and what branch it was. I didn’t want this to happen to anyone else.
This happened two days ago, and literally half an hour ago I got a call from Damtanbear customer services. After all the security questions he apologised frequently, actually explained to me without the bank jargon why my overdraft had changed But the best part was he gave me £60 in compensation for my bad experience! This had cleared my overdraft, yay! Also they have contacted my branch to sort out the matter, and hopefully that woman will get a good telling off so it doesn’t happen again.
I urge everyone, if you have had a bad experience at a company tell them! You, the customer are what keeps companies running after all. Even if someone is having a bad day, it gives them no right to take it out on a customer and ruin their day.
I want to know if anyone else has been glad they’ve complained or have has a similar experience to me. Let me know in the comments!